Application Engineer

Organization Esko
Job Function Customer Support
Primary Location United Kingdom, Solihull
Schedule Full-time

We are looking for great talent as Application Engineering! The Application Engineer instructs customer system operators on the Esko software products, in different delivery methods: classroom (currently approx. 20%), on site (currently approx. 80%) and e-training. He/she will also be responsible to install and configure the Esko Software Solutions on customer site.Asking for main responsibilities?- train customer operators to make efficient use of their Esko solution, either in one of our training centers or at the customer’s site (in their production environment)- install and configure Esko software solutions on customer site- report and follow-up on activities- keep your own knowledge up to date by attending courses, self-study and in depth preparation- make software Preventive Maintenance visits (if applicable)- keep track of reporting, this includes:- training reports- service reports (Time registration via IRP)- expenses- customer Surveys- fieldwork- provide input to define the content of training programs based on customer feedback, suggestions to help improve the quality of training material and training courses, certification and e-learning- you are customer-driven- report any possible sales leads

Qualification

Qualifications?

- good understanding of our industry and the graphical processes- experience with Automation Engine and/or Web Center is must - if you have adequate IT skills, it is plus: Networking, Mac iOS and Windows OS, Databases (MS SQL,..), Networking (TCP/IP, firewalls,…), SaaS, XML (HTML), Scripting- good communication, listening, teaching and facilitation skills- good interpersonal skills- fluent in English- able to work independently- customer-and solution-oriented: the customers’ problem is your problem, customer driven - stay calm under any condition- prepared to travel frequently within central UK up to 70 %

Company Description

With its solutions Esko helps thousands of companies worldwide to create packaging, signs and displays, and by optimizing their processes. Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Ghent - Belgium, Esko employs around 1,500 people worldwide. Esko has R&D and manufacturing facilities in five European countries, the United States, China and India. It’s a company continuously being on the verge of creative innovations, quite different from the others.

Esko is a Danaher company (​www.danaher.com). Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world.

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